I’ve decided that ngọc phan is the best of the relatively cheap hotels I’ve ever stayed in.
It isn’t that the place is particularly well set up, indeed there aren’t any rooms with a single double bed for example, “forcing” Lili and I to sleep in seperate beds for the duration.
No, the reason I’ve come to like this hotel so much is the friendly, personal attitude of the owners. It’s a husband, wife (and possibly sister/in law) setup, and they’re always really cheerful, friendly and, in the case of the husband in particular, talkative. When we come down for the include breakfast in the morning and poke our heads around the corner, somebody sees us, laughs and wishes us a good morning, and suddenly food starts appearing.
But there’s more to it: several other people staying at the hotel have had some unfortunate upsets. The other day a family staying there managed to lose a bag, seemingly leaving it in a taxi when they got to the airport after checking out. They called the hotel to double check that they hadn’t left it there, apparently they hadn’t. But the hotel owner started calling around to the taxi company trying to find their bags. He looked sick with worry and kept expressing how terrible it was. Sadly I don’t think the bag ever showed up.
This morning another guest had managed to lose his passport at some stage, and again the owner was on the phone trying to set things right.
Touch wood we won’t have any such problems, but check this out: one of our missions was to buy a wifi router for Lili’s mum. We could’ve done that in Hanoi when we get back, but instead I ended up finding a shop online that sold the router I wanted. The website was all in Vietnamese and not even Google could translate it with any success.
I wrote down the model number, address, shop name and phone number. I asked the owner if he could help me make a phone call - I wanted to see if the router was in stock, confirm the price from the site, and see if he could give me some advise on getting there by taxi to buy it.
By the end of the phone call however, he had negotiated a discount, and COD delivery to the hotel for that day. Then later, played translator for us while we tested the hardware there in the hotel lobby.
I really can’t express how much this simplified the whole process, and saved us a fortune in travel etc. He laughed later, “Anything I can help, you just ask- new towels, laundry, linksys- just ask!”
For a couple of days I pondered how to thank him properly, and eventually decided we should just buy a selection of fresh fruit from the market - some things we had seen them eating, and whatever else looked good.
So this morning, before checkig out, we went and bought a pomello(sp?), a pineapple and some bananas, and after doing the check out thing, we gave him the present and said thank you for helping us so much. He called his wife over to accept the gift with him. There was much laughing and mock dismay. “It is just my duty!” “No no, you went above and beyond your duty!”
It was a really nice way to conclude our stay.